Provider FAQs

Provider FAQs

Looking to claim your program? Have a program issue you need to address? Want to learn more about the tools that FindHelp provides you? This is the place to be! Together, we can help parents and families thrive.

 

What is claiming?

Claiming your program allows you to access and update your program’s information. You also have the option to accept referrals, create intake screeners and eligibility assessments, review reporting and analytics tools,and more — all for free!

How do I claim a program?

Claiming is simple! Just follow these steps:

1. Go to search.scparents.org/claims.

2. Search for your program or organization within your organization’s main ZIP Code.

3. A list of possible matches will appear; select the claim button to the right of your program(s).

4. Create a free account and verify your claim via email (keep an eye out for that email!).

5. After your claim is confirmed, a check mark will appear in the corner of your program’s listing.

6. Don’t see your organization listed? Suggest your program(s) here.

How do I suggest a program?

You can suggest a program using the Suggest Program link in the footer of the site. Here, you will also find a template that you can use to suggest multiple programs at once.

My program isn’t under the right category. How can I fix that?

The Program Edit tool gives your organization the ability to ensure your program listing is displaying up to date information for individuals in need seeking out your services.

Programs appear in categories if they have the corresponding tag on their program. To add tags so that your program shows up in that category, follow these steps:

Step 1: Log in

Step 2: Click on the “My program tools” tab then “Edit program listings"

Step 3: For the program that you would like to update, click the blue “Edit Program” button on the right

Step 4: Under the “About Your Program” section, you will see a subsection called “What are the main services?” Here you can tag your program based on the services you provide

Step 5: If your program offers other services in conjunction with the main service you can add Secondary tags. However, your program will only show in categories where the tag is a main service.

Step 6: Save your changes by scrolling to the bottom of the page and click the green “Save and go back” button

How often are programs reviewed or updated?

Findhelp’s target is to review programs every 6 months. Additionally, organizations listed on the platform can claim their programs and update information in real time.

We work diligently to keep this information up to date, but we know that program information can change in between our review cycles. If you come across a program card with outdated information, let us know by requesting a change or update to a program so that we can review the program right away. Collectively, we can ensure that people are connecting using the most current information, every time.

How can I learn about the tools available?

Findhelp's Community Engagement Team offers monthly training on our free platform tools.

Sign up here!

 
 

Need Some More Help?

We’ve got you covered. The SC Parents and FindHelp team is here to support you and your organization.


For a human

For additional information or questions, contact Brittany Crowley, Community Relations Coordinator. [email protected], 803-744-4066

 

findhelp FAQs

Looking to dig deeper? Take a look at FindHelp’s FAQs page for more information.